The loading dock will be managed by GEL Events

• All exhibitors MUST pre-book a loading dock access time with GEL Events online through Task 9.
• A 30-minute time limit for unloading applies and will be enforced on all vehicles.
• Trolleys and pallet jacks will be available from GEL Events Service Desk - Please note these are a shared resource and need to be returned as quickly as possible.
• Forklift services are available but must be pre-booked through GEL Events before Wednesday 1st July 2026 otherwise surcharges will apply.
• GEL Events desk is located on the Loading Dock - Door 3

• Children are not permitted within the venue during move-in and out
• Closed-toe shoes and high visibility safety vests must be worn at all times (please remember to bring these with you on Saturday to change into come 3:00pm)

For security and safety reasons, exhibitors will not be permitted access to their stands outside the move-in/out and exhibition open hours unless arrangements have been made in writing with RX Australia.

Exhibitors using a freight service must ensure couriers are instructed as per the details below:

• For stands located on the GALLERY level only: pallets and crates will need to be delivered between 10:00am – 4:00pm on Monday 3 August. They will be on your stand ready for move-in from Tuesday 4 August 2:00pm. If you are unsure where you are located, please contact your Account Manager.
• For stands located on the GROUND level only: deliveries WILL NOT be accepted before 2:00pm Tuesday 4 August.  If you are unsure where you are located, please contact your Account Manager.
• Couriers will need to supply the loading dock marshal with your company name and stand number
  
• Exhibitor deliveries must be arranged for a time when YOU WILL BE ON SITE during the times listed above. If you are unable to be onsite to receive your delivery, you will need to instruct the courier company to deliver WITHOUT A SIGNATURE to the GEL Events Service Desk or direct to your stand.
• GEL Events will accept deliveries but WILL NOT SIGN FOR or accept responsibility for the loss or damage of your goods.
• Life Instyle will under no circumstances be accountable or accept deliveries on behalf of exhibitors.
• For pallets and crates, courier vehicles should be equipped with a hydraulic drop-down tray for ease of access by a pallet jack.
• If a forklift is required to move your delivery off the truck and to your stand, fees will apply and payment required on the day.
• CLICK HERE to access the booking portal
• CLICK HERE for the delivery label

Freight and Logistics

If you would like the book the services of GEL Events please login to the Exhibitor Portal and complete Task 9. 

GEL Events

Some fantastic benefits of choosing GEL Events:

• Guaranteed delivery - you don’t have to be onsite to accept the delivery as GEL Events are already there.
• No after-hours surcharges.
• Includes all documentation.
• Free shrink wrap and tape.
• Free packaging advice - how to pack right to protect against breakage, save time re-boxing, etc.
• Consultancy – advice on working smarter to save freight costs.
• Onsite briefing – GEL Events will be onsite at Life Instyle offering advice to exhibitors.

• Life Instyle will close at 3:00pm on the final day, Saturday 8 August, at which time the area will be defined as an exhibition work site and safety precautions must be taken.
• Exhibitors are not permitted to dismantle stands, remove merchandise or remove boxes from the storage area prior to the official closing of the show at 3:00pm.
• Doors to the loading dock will only open once all buyers have left the venue, or when it is considered safe to do so and all exhibitors have their high visibility safety vests on. This normally takes up to half an hour, so please help to speed up the process for everyone by complying with the venue’s rules and putting your safety vest and closed shoes on straight away.
• No exhibitors’ cars or trucks will be allowed onto the dock until it is deemed safe to do so.
• Exhibitors are reminded that goods will be at risk during move-out and that stands should not be left unattended until all items and equipment have been collected by the appropriate suppliers. RX Australia will not accept responsibility for the loss of any items
  
• Exhibitors must remove all loose freight from Life Instyle on Saturday 8th August by 9pm. Loose freight consists of items such as furniture, boxes, plants and any goods that are not on pallets.
• Goods that are palletised and intended for collection by freight forwarders on Sunday are able to be kept onsite at the venue until 10am on Sunday 9th August.
• Any pallets that are not collected by 10 am on Sunday 9th August will be transferred to the GEL warehouse and available for carriers to collect from Monday 10th – Friday 14th August.
• If your freight carrier is unable to collect your pallets of freight from the venue by 10am on Sunday 9th August, and you plan to arrange collection from the GEL Warehouse, you must select 'Yes' to Out of show transport on the GEL Booking form, and select the forwarding address – GEL Depot Melbourne. Pallets must have con notes and a contact numbers noted on them prior to being left at the venue on Sunday evening. 
• Should your carrier not collect by Friday 14th August charges will apply.

• Storage for boxes, cartons and packing materials is available in the exhibitor self-storage areas. A floor plan with marked areas will be available closer to the date.
• Please be conscious of other exhibitors and fold down your boxes and store them neatly within the tape markings on the floor.
• Please ensure you write your name and stand number on any items left in the exhibitor self-storage area to ensure boxes are easily identified at the conclusion of the event.
• For any larger pallets or crates please see the GEL Events team
• Life Instyle nor the venue will take responsibility for damage or loss of goods stored in these areas.
• View the Crate Policy HERE

• All surplus rubbish from the set-up of your stand must be left in the aisle for collection on Wednesday night or placed in your nearest bin.
• It is the responsibility of all exhibitors to place any remaining rubbish in the venue bins before 9:00am on Thursday before the official opening.
• At the conclusion of move-out, leave your rubbish within your stand space for collection. Any large items that are not packaging material will incur an additional cost for disposal from the venue. If you are unsure about any of your rubbish, please ask a member of the Life Instyle team.

This policy provides a safe environment for all personnel (organisers, exhibitors, contractors, visitors) involved in RX events. WH&S is an important initiative and we ask for your support in our safety endeavours.

Simply read the policy document and complete Task 5, acknowledging you have read and understood the WH&S policy to RX by the due date.

Ensure that all personnel involved in your exhibit read this document and comply with the RX policy and procedures; and/or have their own policy/procedures.

During the build-up and breakdown periods, your staff and sub-contractors should be constantly reminded by you of the need for vigilance regarding the health and safety of themselves and those working in their vicinity. Any violations or concerns regarding any of the above points should be reported to the hall floor manager or to the organising office.

• Shell Scheme Exhibitors
  If you have contracted the shell scheme package you are covered within our WH&S policy. However, if you are planning to contract other services as part of your stand design, it is advised that you ensure that those contractors/suppliers have their own WH&S policy and follow safe practices - this declaration can therefore act as a guide for you in this regard. 

• Space Only Stands
  If you have elected to contract a space only stand, your stand, walls, signs, floor coverings, etc will need to be constructed and supplied. You are therefore required to complete ALL details within the Stand Declaration form (Task 7).

It is the policy of RX to endeavour to seek the co-operation of all concerned in order to achieve the highest standards, in all aspects, of health and safety.

RX, along with each respective venue, has, within its scope of policies, a responsibility to ensure that safe working practices are maintained at all times, which includes ensuring that provision is made whereby persons other than the organisers or venue employees are reminded of their responsibilities whilst working at the exhibition centre.

As an exhibitor, contractor or agent you have a duty under Work, Health and Safety Legislation to ensure that all personnel, contracted by you are aware that they have a responsibility, so far as is reasonably practicable, for the health, safety and welfare of all employees, and that any plant, or systems of work which may be used are, so far as is reasonably practicable, safe and without risks to health. This includes that all employees are provided with information, instruction, training and supervision to ensure not only their own health and safety but also of others working or attending the vicinity.

Under Work, Health and Safety Legislation all exhibitors and contractors are required to carry out an assessment of the activities involving the use, handling and storage of hazardous substances within the workplace. As such, RX will undertake an assessment of how any substances used, handled or stored at an exhibition may affect others and if precautions are needed, to ensure that they are put into place.

You are also required to have in your possession a copy of your own Health and Safety policy and a copy of the Health and Safety policy document of each contractor employed by you which may be requested during the exhibition.